Vinay Bhagat - an innovator at heart
An interesting story about my UX writing journey
When I started out in UX Writing, I had no portfolio projects or corporate experience. I believed much of my work as a Technical Writer involved UX writing right from my first job. My job involved suggesting and designing icons and better labels for products, providing field-level tips and help instructions, help text for forms, product workflows, writing user-friendly information and error messages.
I loved working with the UX design team in California where they ran me through the UX design workflows. I suggested the text for the placeholders and call-to-action messages.
I redesigned the user interface for the WithLocals travel app and its website. There were many usability issues. The new design resolved these issues.
For the Nestle Purina project, I successfully enhanced the existing campaigns, made them interesting and engaging. When we shared these solutions with our partners and clients, these solutions attracted a lot of clients and business for them in different domains.
Natural zeal for UX
When my brother discussed creating a course in technical writing, I said, I would instead create a course in UX writing. As I was always a user advocate, I enjoyed working on the UI screen and workflows to enhance the current UI for the users. I felt it was a value-added creative activity of a technical writer during the late 1990s and early 2000 era. I felt lucky, honored, intimidated, and inspired to work with the graphics designers where I learned working in the graphics designing tools and contributed by suggesting better alternatives, best labels for form fields and buttons, and titles for screen and workflows. I loved improving and shortening navigation flows, providing easier navigation tips, providing pop-up help messages, taglines for landing pages, and new product screens.
Due to my fascination for UX designing and my constant strong urge to create a user-friendly and better design and make the lives of the users better, I created my UX portfolio.
My Approach
Designing a useful, exciting, and simple user experience takes a lot of user research, different techniques, UX writing, testing, constant user research and feedback and insights to improve the life of users. However, what matters the most is how your user research, inputs, results, features, changes are conveyed to different people. The way you present and tell your story makes or breaks things. Let’s get on an exciting user experience journey together. Are you on board with me?
I like to experience the world of the users by wearing the shoes of the users and walking on the path of users. Customer Journey maps help me to take this user journey to know the pain points of the users better. Here is an example of a customer journey map for the travel app case study.
Designing amazing user experiences
Be yourself and innovate. Draft, learn from users and your mistakes, learn from everyone and grow.
Let’s envision the best, innovative, and interesting, amazing, and memorable user experiences for our users.
Be always like the best friend to our users, who is always ready to change and innovate and challenge our existing work at the blink of our eyes. That’s the beauty and bliss of designing amazing and innovative user experiences.
Crafting amazing user experiences
Craft at least three prototypes and get feedback to know what your users need. Get on the user journey, practice patience to know the user the best, and deliver what is the best for your users.